NonProfit Leadership Alliance

JULY 10, 2023

Employee retention has always been an issue for nonprofit leaders, but it is currently at an all-time high. Nonprofits can create strong psychological contracts by aligning organizational values with staff passions. He is pursuing his DBA and researching Appalachian nonprofits, psychological contracts, and retention.

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Retention Psychology Public and Nonprofit Management Nonprofit Leadership 70

Bloomerang

JANUARY 7, 2022

A Guide to Donor Retention. What is Donor Retention? If you’re a fundraiser or nonprofit development professional, you’ve likely heard the term “donor retention.” But what is donor retention? Quite simply, donor retention is a measure of how many donors continue to donate to your organization.

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Retention Philanthropy Associations Communication 88

NextAfter

JUNE 9, 2023

In fact, according to data from the Fundraising Effectiveness Project, donor acquisition, dollars, and donor retention rates fell YoY in 2022. 1 – Recognize the power of acquiring a donor’s email address One way to increase retention is to acquire an email for a donor who only gives offline. We’ve dubbed this the COVID Bump.

Retention 77

Retention Activism Values Philanthropy 77

NonProfit PRO

FEBRUARY 23, 2022

We do not need any further proof of this than the lousy retention rates that nonprofit organizations suffer year after year. The motivation that gets someone to take the first step to support an organization (donating or volunteering) is quite different from their motivation to continue to be engaged.

Values 111

Values Retention Nonprofit Organizations Nonprofit Organizations 111

Bloomerang

JUNE 3, 2022

Today’s question comes from a nonprofit employee who wants advice on how to calculate an accurate nonprofit dollar retention rate. Dear Charity Clairity, When you write “the average dollar retention is just 47%,” I’m not sure what that means. — Stats Nerd. Dear Stats Nerd, First, I’m glad you’re asking this question.

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Retention Leadership Values Fundraising 98

Bloomerang

AUGUST 12, 2021

Do you know your organization’s donor retention rate? A chorus of voices have been beating the drum about the importance of donor retention through their research, in blogs, and in webinars—with stagnant results. . The Donor Retention Crisis—and Why It Matters. whereas the new donor retention rate was 19.3%.

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Retention Nonprofit governance and management Finance Governance 111

Volunteer Match

NOVEMBER 1, 2023

My Hot Take was about the value of a volunteer hour and how I don’t think we talk enough about how all volunteer hours are not equally valuable. Earlier this year, I shared one of my Hot Takes – an opinion or idea that is meant to be thought provoking.

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Retention Values Nonprofits 105

The Agitator

MARCH 4, 2013

And since Tom and I have been banging away on the subject of retention, we thought it high time to offer up some specific, empirically proven practices and techniques for improvement. ‘Retention’ and ‘Lifetime Value’ are the fundamental vital signs for virtually every organization that relies on donors.

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Retention Values Activism Communication 79

NonProfit Hub

NOVEMBER 26, 2020

Your nonprofit’s donor retention rate is the percentage of donors who give from year to year, or over any other specific time period. With concrete retention strategies, you can make the most of increases in new donors. Here are the essentials to keep in mind when building or updating your nonprofit’s donor retention strategy.

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Retention Associations Advertising Activism 75

NextAfter

JUNE 9, 2023

In fact, according to data from the Fundraising Effectiveness Project, donor acquisition, dollars, and donor retention rates fell YoY in 2022. 1 – Recognize the power of acquiring a donor’s email address One way to increase retention is to acquire an email for a donor who only gives offline. We’ve dubbed this the COVID Bump.

Retention 52

Retention Activism Values Philanthropy 52

Affnetz

JUNE 1, 2023

6 Techniques to Boost New Donor Acquisition and Retention By Mike Crum It’s essential to acquire new donors for your Nonprofit to have a thriving fundraising program. But, don’t overlook the incredible value of implementing a First-Time Donor Program. Here are 3 techniques you can use to acquire new donors today.

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Retention Values Education Education 52

Affnetz

JUNE 1, 2023

But, don’t overlook the incredible value of implementing a First-Time Donor Program. Not to be flip, but with a monthly donor program, retention is built-in (save for expiring credit cards and donors changing banks, etc.). Monthly donors make a 35 to 40% higher annual contribution to Nonprofits than do one-time donors.

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Retention Values Education Education 52

Nonprofit Megaphone

AUGUST 1, 2022

Donor retention is one of the most prevalent challenges for nonprofits. This shows donors that you value their partnership and see them as an integral part of your mission. Donor data is a powerful source of information for donor retention strategy. Online Presence for Donor Retention. Share your wins with them!

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Retention Nonprofits Management Activism 52

The Agitator

JUNE 18, 2018

You’ve just made a wise decision: you are investing more in both donor-focused retention efforts and new ways to bring in the right donors for your program. Surely, your file will grow and your retention rate will increase. But your retention rate is down. Retention rate. Retention rate. Did you invest poorly?

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Retention Values 63

The Agitator

APRIL 2, 2018

Consequently, any organization serious about improving its retention rates and lifetime values had better be deadly serious about the quality of donor services it provides. Solving the donor service part of the retention puzzle is no mystery. And they reap big bucks for their effort. Neither does it have to involve high costs.

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Values Retention Food Communication 56

The Agitator

MARCH 29, 2017

Tom’s rant, A Man of Infinite Patience in a World of Imposters , triggered helpful comments from fellow Agitators on what can be done to help organizations better focus on understanding and measuring retention rates and other key metrics. Jay Love added the helpful suggestion of a “Donor Retention Board Meeting Kit!”

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Values Retention Education Education 49

iMarketSmart

MARCH 9, 2015

is stuck at 2% of GDP and retention is in the toilet. Give ‘em value! So give ‘em offers for engagement that provide a positive experience along with tremendous value. Here’s a simple checklist to help you develop your offers for engagement so they are sure to deliver value. How can you fix this?

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Values Retention Fundraising Fundraising 76

The Agitator

NOVEMBER 18, 2013

As you can see from Tom’s post yesterday , when it comes to fundraising planning and budgeting, The Agitator clearly believes the most important questions should focus on boosting retention and increasing lifetime value. What is our retention profile (did it get better or worse in 2013) and program?

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Retention Values Fundraising Fundraising 78

The Agitator

MARCH 1, 2018

There’s new data from Steve MacLaughlin and Blackbaud (that you can get from his Data Driven Nonprofits newsletter ) on how having an email address on file is related to increased donor retention, even if that donor doesn’t give online. you have a powerful indicator of retention. Yes, you heard me – powerful.

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Values Retention Advertising Communication 66

Top Nonprofits

APRIL 16, 2024

On the organizational level, you will build a skilled workforce prepared to meet your constituents’ evolving needs, and on an individual level, employees will feel engaged , valued, and committed to your cause. However, they also expect employers to value them as individuals, recognize their contributions, and invest in their futures.

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Participation and motivation Retention Education Education 52

Bloomerang

FEBRUARY 26, 2024

Enhance donor retention Personalized messaging is critical to preventing declines in donor retention and loyalty. Making each donor feel valued and informed about the impact of their contribution encourages ongoing engagement and loyalty. Segment wisely, communicate effectively, and watch your donor engagement retention soar!

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Retention Communication Foundations Values 90

iMarketSmart

MARCH 19, 2018

The market/sector has been ‘flooded’ with people talking about donor retention for many years now. Many of them make money selling software and services that supposedly help fundraisers improve their donor retention. Yet after all their talk, the statistics say that donor retention just keeps going down.

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Retention Production Values Marketing 56

Top Nonprofits

JANUARY 10, 2024

According to the Fundraising Effectiveness Project , a drop in gifts from major donors and a decrease in donor retention have led to fundraising challenges for nonprofits this year. For example, if a prospect has a significant stock portfolio or owns several high-value properties, this signifies a greater potential to give.

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Management Retention Volunteerism Volunteerism 105

Bloomerang

JANUARY 23, 2024

This approach not only values their past support but also emphasizes the ongoing impact they can make. Welcome these valued donors into a unique circle. Recurring donor retention Keeping your donors informed and engaged is key. Consider pairing your monthly giving strategy with a retention program to ensure lifetime giving.

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Retention Values Communication Fundraising 74

The Agitator

MARCH 18, 2013

Eastern we’ll host the Agitator/DonorVoice Webinar on Retention. We now have 821 folks registered, a healthy sign of the concern over retention among Agitator readers. These include: Focusing on our two core messages that matter most to retention, not the other four. Join our retention webinar today. Registration is free.

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Retention Values Fundraising Fundraising 90

Bloomerang

FEBRUARY 13, 2023

Community Brands recently shared donor retention data that reinforced alarming trends that the nonprofit sector has been monitoring for a while. In their survey, they asked nonprofits what their current donor retention rate was: about 60% said they didn’t know and the rest had an average donor retention rate of 45%.

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Retention Energy Philanthropy Foundations 105

Clairification

JANUARY 4, 2024

The only reason to acquire these supporters is to sustain them over timeso their lifetime value to you merits your investment in them. Your own retention rates may be better or worse than average (do you know them?), If you thank well you’ll see retention rates increase significantly. to raise $1.00 ). looks like a form letter.

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Retention Values Communication Fundraising 113

Bloomerang

FEBRUARY 22, 2024

Volunteers who’ve previously contributed to your organization are already familiar with your mission, values, and operations, making it easier to re-engage them. By prioritizing volunteer retention, your organization will gain increased productivity, improved morale, and stronger community connections.

Recruitment 93

Recruitment Retention Production Values 93

The Agitator

AUGUST 26, 2013

As in, what factors — message, donor service, communications, thank you’s, donor recognition, frequency , etc — contribute in what proportional way to increasing or decreasing the Lifetime Value of a donor base. Don''t Miss these Posts donor retention DonorVoice fundraising loyalty marketing metrics nonprofit management premium'

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Retention Nonprofit Management Values Management 81

The Agitator

JULY 12, 2011

We’re back on the Retention Trail today. When it comes to retention, Rick doesn’t mince words, always writes well, and succinctly summarizes the Amergent analysis of millions of gifts. Donors who have entrusted you with an email address have an average donor value that can be 150% higher than donors who don’t provide their address.

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Values Retention Fundraising Fundraising 96

Nonprofit Tech for Good

APRIL 17, 2021

In business, customer retention is “big business.” ” High customer retention rates can help a company spend less on marketing, improve the overall lifetime value of a customer, and earn more referrals. Which assets are most of our partners leveraging and finding value in? 3) Reporting Is Everything!

Charitable Organizations 107

Charitable Organizations Retention Values Technology 107

EveryAction

FEBRUARY 13, 2019

One of the data points that is often most difficult to access is the long term performance of donors from various acquisition sources, allowing a more holistic evaluation of a donor's lifetime value to the organization. EveryAction's long-term value report puts this information directly into the hands of fundraising professionals.

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Values Retention Activism Fundraising 45

The Agitator

APRIL 9, 2012

The Agitator is rather passionate on the subject of donor retention. So we were gratified to see this article — Keep ‘em Comin’ Back — from the Center for Media Research discussing an Acxiom/Loyalty 360 study of customer retention in the commercial space. Just 'Search' that term on our website!].

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Retention Universities Values Marketing 69

iMarketSmart

MARCH 9, 2015

is stuck at 2% of GDP and retention is in the toilet. Give ‘em value! So give ‘em offers for engagement that provide a positive experience along with tremendous value. Here’s a simple checklist to help you develop your offers for engagement so they are sure to deliver value. How can you fix this?

Values 45

Values Retention Fundraising Fundraising 45

The Volunteer Hub

DECEMBER 8, 2022

In the last 12 months the value of a volunteer hour increased to $29.95. Here are a few actionable strategies to help you create an effective retention plan. According to the Corporation for National & Community Service, the average volunteer retention rate is 65%. How many volunteers is your organization losing each year?

Volunteerism 70

Volunteerism Volunteerism Retention Values 70

The Agitator

AUGUST 27, 2012

Acxiom was surveying corporate marketers, but the case made regarding customer retention and how to build it applies 100% to fundraisers, and the refrain is the same as we all hear in the nonprofit sector … there’s a lot more talk than action. Some findings: The vast majority (84.5%) use customer retention marketing strategies.

Retention 68

Retention Marketing Marketing Values 68

The Agitator

AUGUST 27, 2012

Acxiom was surveying corporate marketers, but the case made regarding customer retention and how to build it applies 100% to fundraisers, and the refrain is the same as we all hear in the nonprofit sector … there’s a lot more talk than action. Some findings: The vast majority (84.5%) use customer retention marketing strategies.

Retention 68

Retention Marketing Marketing Values 68