The Charity CFO

MAY 22, 2024

Your net income ratio is especially important because it reflects how effectively your nonprofit manages its expenses relative to its revenue generation. Generally, the donor retention rate tracks repeat donors over a specified period, such as year over year.

Nonprofit Organizations 52

Nonprofit Organizations Nonprofit Organizations Nonprofit Administration and Development Retention 52

The Agitator

OCTOBER 9, 2013

Yesterday Roger delivered the latest gloomy news about donor retention rates. Gloomiest of all is the fact that overall retention rates have fallen from 50% to 39% over the past seven years, as reported by the AFP/Urban Institute’s 2013 Fundraising Effectiveness Project Survey.

Retention 79

Retention Nonprofit Management Management Marketing 79

The Agitator

OCTOBER 14, 2013

Yesterday I complained … only ONE retention superstar had responded from our Agitator audience — Colorado Public Radio. Jonathon Grapsas at Flat Earth Direct in Australia has been working on retention amongst clients who do much of their donor acquisition via face-to-face solicitation. Average year.

Retention 76

Retention Recruitment Nonprofit Management Management 76

The Agitator

SEPTEMBER 11, 2013

Mastering ‘retention’ requires hard work: research, organization-wide involvement across departments, and a willingness to swim against the conventional currents in the Sea of Sameness that is drowning our sector. charities Don''t Miss these Posts donor retention DonorVoice fundraising loyalty nonprofit management nonprofits premium'

Retention 86

Retention Nonprofit Management Management Fundraising 86

The Agitator

AUGUST 26, 2013

Don''t Miss these Posts donor retention DonorVoice fundraising loyalty marketing metrics nonprofit management premium'

Retention 81

Retention Nonprofit Management Values Management 81

Jeff Brooks

MAY 8, 2024

Here’s some help from Fundraising Report Card, at Avoid These 8 Common Fundraising Metric Analysis Pitfalls to Make Better Nonprofit Management Decisions : Focusing Solely on Revenue. Donor retention, acquisition cost, donor lifetime value, and other fundraising metrics are important.

Fundraising 59

Fundraising Fundraising Retention Values 59

Kivi's Nonprofit Communications Blog

SEPTEMBER 7, 2016

In today’s post,we dive into the Individual Donor Benchmark Report by Third Space Studio and focus on donor retention numbers. Do you ever wonder how you stack up against other nonprofits? This year’s report also dug into one of the most important data points for individual donor fundraising – your retention rate.

Retention 60

Retention Recruitment Universities Management 60

Affnetz

JUNE 18, 2022

Stewardship Program to Work for Your Nonprofit. Donor Management & Engagement / By Mike Crum. The Facts: Nationally, 70% of first-time donors never make a second gift and according the Association of Fundraising Professionals’ Fundraising Effectiveness Project, the average donor retention rate was 43.6 percent in 2020.

Retention 130

Retention Nonprofits Associations Activism 130

The Agitator

OCTOBER 23, 2012

Overall donor attrition in 2010 was 59% — that is, 59% of 2009 donors did not give again to participating nonprofits in 2010. Last year new donor retention was only 27%! If you’re interested in a low-cost, easy-to-use CRM that is built for fundraising results based on engagement and retention, I predict you’ll love Bloomerang.

Retention 102

Retention Management Activism Communication 102

Bloomerang

JULY 6, 2023

Nonprofit strategic planning FAQs What is strategic planning for nonprofits? To do this, your organization will need to increase fundraising revenue by $10,000 by finding new outreach opportunities and strengthening relationships with existing supporters to increase donor retention. New donor acquisition and retention.

Nonprofit governance and management 120

Nonprofit governance and management Public and Nonprofit Management Nonprofit Administration and Development Nonprofits 120

The Agitator

JUNE 16, 2016

Chapter 9 of my book, Retention Fundraising: the art and science of keeping your donors for life, focuses on ‘Barriers to Retention’ The top two barriers? The real killers? #1: 1: Silos and #2: False Attribution. Those who work in organizations with more than one department are familiar with silos.

Retention 69

Retention Communication Fundraising Fundraising 69

The Agitator

SEPTEMBER 12, 2012

The Agitator is gratified by this report from Fundraising Success indicating that retention mailings have grown by 16% from 2010 to 2011. Check our postings under 'donor retention'.]. As Ethan Boldt observes: “…fundraisers are putting more emphasis on keeping the donors they have on their rolls.” ” Hallelujah!

Retention 75

Retention Fundraising Fundraising Nonprofit Management 75

Affnetz

JUNE 18, 2022

The Facts: Nationally, 70% of first-time donors never make a second gift and according the Association of Fundraising Professionals’ Fundraising Effectiveness Project, the average donor retention rate was 43.6 That is, if 100 donors gave to a Nonprofit in 2019, only 44 donors would also make a gift in 2020. percent in 2020.

Retention 130

Retention Nonprofits Associations Activism 130

The Agitator

JUNE 23, 2011

That’s not the first time The Agitator has focused on donor retention as a top priority. But those results convinced Roger and me that we couldn’t hammer away at the retention issue enough. We fundraisers aren’t the only ones to give priority to retention. Not impressive. and the U.K. and the U.K.

Retention 77

Retention Management Marketing Marketing 77

Nonprofit Tech for Good

MAY 16, 2024

By Stasia Hural , Digital Marketing Lead at Keela – a complete software solution for nonprofits looking to grow revenue, centralize and manage data, and deepen donor engagement. Using AI isn’t just a passing trend; it’s essential for nonprofits looking to make a bigger impact. Nonprofits can increase donor loyalty.

Fundraising 81

Fundraising Fundraising Ethics Participation and motivation 81

Top Nonprofits

JANUARY 2, 2024

In this guide, we’ll cover five reasons why employee training is a worthwhile priority for your nonprofit: Higher employee engagement. Improved employee retention. Many online classes cover relevant nonprofit topics including grant writing, volunteer management, communications, and social media outreach.

Participation and motivation 52

Participation and motivation Nonprofits Retention Management 52

The Agitator

APRIL 9, 2012

The Agitator is rather passionate on the subject of donor retention. So we were gratified to see this article — Keep ‘em Comin’ Back — from the Center for Media Research discussing an Acxiom/Loyalty 360 study of customer retention in the commercial space. Just 'Search' that term on our website!].

Retention 69

Retention Universities Values Marketing 69

The Charity CFO

APRIL 18, 2024

Luckily, we’ve put together a list of the five most common challenges for nonprofits in 2024. These challenges include financial issues, data security compliance, and talent retention problems. Let’s look closer at the challenges nonprofits will face in 2024–and how to solve them!

Non-Profits 52

Non-Profits Nonprofit Accountability Finance Nonprofits 52

The Agitator

APRIL 13, 2014

Debbi Barber at Grizzard, in a post last week titled One Simple Way to Improve Retention , hit the nail on the head. She recommended one improvement that would unfailingly yield higher lifetime value from any nonprofit’s donors.

Retention 105

Retention Fundraising Fundraising Nonprofit Management 105

The Volunteer Hub

MAY 18, 2023

Explore how these surveys can provide crucial insights, elevate the experience for volunteers, and optimize processes, to help nonprofits better achieve their mission. In today’s ever-changing landscape of nonprofit organizations, effective volunteer management is crucial for achieving impactful and sustainable results.

Values 72

Values Management Collaborations Retention 72

The Agitator

SEPTEMBER 9, 2014

Increasing the lifetime value of a donor file by increasing retention rates seems like a ‘no brainer’ when it comes to improving an organization’s fundraising performance. Or does your nonprofit follow more the scenario described in this post from Analytical. See here and here. Has that happened in your organization?

Retention 95

Retention Nonprofit Management Values Management 95

MNA Association

JANUARY 22, 2024

We also value our team and would like them to stick around (aka employee retention). manager, director, coordinator), calculate the median market salaries for each band, and determine that we are committed to ensuring we are competitive with the market. Similar gaps exist based on differences in race and ethnicity.

Race and Ethnicity 52

Race and Ethnicity Associations Values Culture 52

The Agitator

APRIL 12, 2012

Tom’s post yesterday, Nonprofits and the Customer Experience not only warrants reading a second time, but I also feel compelled to pile on some more emphasis and detail because it goes right to the heart of retention and donor value. Here’s why I think this is so important. Donor Service centers (inbound calls and email response).

Retention 90

Retention Production Values Activism 90

The Agitator

JANUARY 12, 2014

— donor retention. Seems to me there is significant similarity between the management mindset of some of the Big Box stores and burger chains and many nonprofits. Don''t Miss these Posts donor retention fundraising marketing metrics nonprofit management research premium' Let me explain.

Public and Nonprofit Management 92

Public and Nonprofit Management Retail Retention Nonprofit Management 92

The Agitator

JANUARY 27, 2015

Donor retention / loyalty / commitment Fundraising philosophy/profession Nonprofit management premium' After all, the reasoning goes, “let others take the risk on ‘new’ things.” Just one problem. These days maintaining the status quo will ultimately kill your fundraising.

Retention 92

Retention Nonprofit Management Activism Management 92

The Agitator

OCTOBER 17, 2013

Commenting on Tom’s Ingredients of Retention Success post, Mazarine Treyz of Wildwoman Fundraising poses the intriguing question of whether retention of donors may possibly be related to an organization’s ability to retain its professional fundraisers. Mazarine asks …. ” Look, I am a fundraising.

Fundraising 104

Fundraising Fundraising Retention Nonprofit Management 104

The Agitator

AUGUST 31, 2014

Up until then our tireless Agitator editors were happily and busily white boarding the steps that fortunate organization might take to ensure the best retention possible from this massive burst of flash philanthropy. Fundraising philosophy/profession Nonprofit management premium'

Retention 105

Retention Philanthropy Associations Nonprofit Management 105

The Agitator

OCTOBER 1, 2013

He forwarded a recent piece he’d written titled: How are you managing the Donor Journey? How are you managing the Donor Journey? accountability donor retention fundraising nonprofit management You Deserve a Raise premium' By Tony Elischer “I spend my life ‘on the road’ visiting many.

Fundraising 98

Fundraising Fundraising Retention Nonprofit Management 98

The Agitator

OCTOBER 22, 2013

Consequently, any organization serious about improving its retention rates had better be deadly serious about the quality of donor services it provides. Sadly, this essential ingredient in the retention recipe gets short shrift in most organizations.

Retention 86

Retention Nonprofit Management Management Communication 86

The Agitator

JULY 9, 2018

Nonprofits need to exist as long as their issue exists. That’s why we preach retention above almost all other things – the donors you have are the ones who will sustain you. 8%: percentage of donor retention: long-term thinking. This manager has a different goal from the organization’s goal. Maybe it’s for a raise.

Retention 77

Retention Management Nonprofit Leadership Values 77

The Agitator

FEBRUARY 13, 2014

He preaches a lot about retention and how monthly giving programs relate to it. direct marketing Don''t Miss these Posts donor retention fundraising legacy marketing loyalty nonprofit management planned giving telemarketing You Deserve a Raise premium' Of course, that’s because if you can communicate with someone.

Fundraising 84

Fundraising Fundraising Retention Nonprofit Management 84

The Agitator

MARCH 23, 2015

Production Manager, Direct Mail). Corporate Parterships Manager. List Manager. Manager for. Donor retention / loyalty / commitment Nonprofit management premium' Typical titles include: Director of Development. Director of Planned Giving. Membership Director. VP Communications. VP Communications.

Retention 68

Retention Nonprofit Management Management Production 68

The Agitator

JUNE 8, 2014

Don''t Miss these Posts donor retention fundraising loyalty nonprofit management premium' The drains, who suck out the emotion, neutralize feelings and commoditize giving till it becomes like any other commercial transaction. They’ve professionalized to the point that passion, dreams and aspirations are usurped and replaced by.

Retention 93

Retention Nonprofit Management Management Fundraising 93

The Charity CFO

NOVEMBER 2, 2023

Simplify donor information pages to remove nonessential fields Ensure pages are optimized for mobile devices Allow but don’t necessarily require donors to create accounts You should also opt for flexible, trusted payment processors like Stripe, Paypal for Nonprofits, and others that can be easily integrated into webpages and emails.

Retention 52

Retention Management Finance Technology 52

The Agitator

OCTOBER 8, 2013

Once again … the nonprofit world has painfully proven Aldous Huxley’s maxim that “facts do not cease to exist simply because they are ignored.” Once again … for the 7th year in a row the Donor Retention Rate among 2,840 American nonprofits surveyed has again dropped.

Retention 82

Retention Nonprofit Management Management Marketing 82

The Agitator

APRIL 14, 2014

As Roger says here , in one of dozens of posts talking about lifetime value … Don''t Miss these Posts donor retention loyalty nonprofit management Seth Godin premium' Despite the fact that The Agitator has probably pushed this key point more than any other.

Retention 92

Retention Nonprofit Management Values Management 92

The Agitator

SEPTEMBER 2, 2014

Donor acquisition Donor retention / loyalty / commitment Fundraising analytics / data Fundraising philosophy/profession Nonprofit management premium' Here’s a summary of all 10 Barriers along with a link for those particular barriers in which you’re most interested.

Retention 85

Retention Nonprofit Management Management Fundraising 85