The Agitator

MARCH 5, 2018

The society which scorns excellence in plumbing because plumbing is a humble activity, and tolerates shoddiness in philosophy because it is an exalted activity, will have neither good plumbing nor good philosophy. Are all departments aware of and focused on the same donor retention, commitment and satisfaction goals?

Participation and motivation 63

Participation and motivation Retention Leadership Donor Motivation 63

EveryAction

NOVEMBER 27, 2018

We've searched far and wide for the best and brightest nonprofit conferences from all around the country! Nonprofit Management. Nonprofit Technology, and more! Best Nonprofit Conferences Calendar 2019. Alliance Management Institute (AMI). Alliance Management Institute (AMI). Nonprofit Management.

Nonprofit governance and management 105

Nonprofit governance and management Public and Nonprofit Management Associations Finance 105

Affnetz

MARCH 14, 2024

Introduction: In today’s fast-paced world, nonprofits are constantly seeking innovative solutions to streamline their operations and amplify their impact. Traditionally, organizations have turned to established CRM ( Customer Relationship Management ) platforms like Salesforce to address these needs.

Nonprofits 130

Nonprofits Management Production Nonprofit Management 130

The Agitator

SEPTEMBER 28, 2010

Target Analytics has just released its Index of National Fundraising Performance for the 12 months of activity through the 2 nd Quarter of 2010. decline in retention rates) and the health sector with a 7.2% decline in retention. And please let us know if the trends you’re seeing match those in the Index.

Fundraising 89

Fundraising Fundraising Retention Healthcare 89

The Agitator

JANUARY 21, 2018

Any discussion of metrics in The Agitator must include a nod to “ The Curse of Fundraising Innumeracy ” about an Agitator reader who tried to keep a straight face when someone said they had a 95% retention rate. Starting off simple, this is the answer to why we must invest in acquisition and retention. The leaky bucket.

Retention 72

Retention Activism Marketing Marketing 72

The Agitator

MAY 3, 2010

But backing off from that extreme a bit, and assuming Step #1 was to focus on retention, retention, retention … what else would we do? Step 8: Identify and activate your missionaries. In his challenge, Godin postulated a scenario where it was "impossible" to get new customers or donors.

Retention 94

Retention Production Universities Nonprofit Management 94

The Agitator

DECEMBER 13, 2017

She found tips on management and coping on your web site and wanted to show her appreciation. One non-profit (who wishes to remain anonymous) segments by animal, whether the donor enjoys nature inside versus outside, and whether she involves her children in their nature activities. The study is discussed in more detail here.

Non-Profits 74

Non-Profits Retention Medical Communication 74

NonProfit Hub

MARCH 6, 2020

End bidding either manually or automatically, depending on whether you’re working with auction management software. Don’t schedule any other event activities during the final moments of bidding. Effective communications are a crucial donor retention strategy ! Store all of the data from your auction in your nonprofit’s CRM.

Retention 52

Retention Management Values Marketing 52

The Agitator

AUGUST 4, 2011

With her usual style, grace and sense of humor Margaret Battistelli Gardner, the Editor-in-Chief of Fundraising Success helpfully added to the growing chorus of concern over donor commitment and donor relationship management. Clearly we struck a nerve. The process is detailed here.

Participation and motivation 74

Participation and motivation Retention Fundraising Fundraising 74

The Agitator

OCTOBER 19, 2015

These are the pros who gather, organize, manage and disseminate the information that is the backbone of solid and effective fundraising. Key activities too often ignored or paid short shrift. In my opinion far too much attention is paid to major gifts officers, creatives, and strategists.

Fundraising 84

Fundraising Fundraising Associations Management 84

The Agitator

JANUARY 5, 2010

Tags: Don't Miss these Posts advocacy communications direct marketing donor retention innovation issue fundraising loyalty new media nonprofit management nonprofits online activism online advocacy online fundraising online publishing online video politics social networking.

Retention 49

Retention Activism Nonprofit Management Management 49

The Agitator

JANUARY 11, 2010

What strikes me as most worrisome is that now both donor acquisition and donor development (house file activity) are in trouble. In fact, Target Analytics’ 2009 Index of National Fundraising Performance for the Third Quarter indicates the decline is speeding up. and the number of new donors by a whopping 19.4%.

Retention 58

Retention Nonprofit Management Activism Management 58

The Agitator

JUNE 2, 2009

My vote goes to Pareto’s 80/20 rule — 80% of the value or activity tends to come from 20% (or less) of customers, or whatever the active universe. The rule is confirmed in marketing scenario after scenario, including fundraising. Register here.

Marketing 40

Marketing Marketing Retention Recruitment 40

The Agitator

NOVEMBER 16, 2017

Chip Grizzard in a comment on Part 1 asked what kind of lift, or improvement in second gift conversion and retention is possible using various techniques. It does mean that you should concentrate extra second gift activity (phone calls, special packages, etc.) He cited the use of thank you calls as example of one technique.

Retention 49

Retention Values Energy Fundraising 49

The Agitator

JUNE 29, 2011

Thanks to Joanne Fritz at About.com for pointing us to this great communications guide from the International Council on Active Aging. No one will ever accuse Roger of not aging actively! Seriously Roger, speaking of retention, other than the ICAA, what organization have you donated to the longest, and for how long?

Retention 63

Retention Activism Communication Marketing 63

The Agitator

MARCH 15, 2010

Among the most concerning trends is the steady decline in the number of active donors and the fact that despite increased average gifts on the part of the donors, that increase is no longer enough to make up for declining acquisition and retention rates. For several years The Agitator has been reporting on trends revealed by the Index.

Non-Profits 87

Non-Profits Public and Nonprofit Management Retail Activism 87

Bloomerang

JANUARY 29, 2024

If your nonprofit offers memberships to engage supporters more deeply in your organization’s activities, you need robust software to keep your program organized. This guide will review the basics of membership software for nonprofits and the top solutions to consider. What is membership software for nonprofits?

Public and Nonprofit Management 79

Public and Nonprofit Management Associations Management Nonprofits 79

The Agitator

JULY 21, 2009

How have nonprofits adjusted to the fundraising environment in the course of 2009? 78% of nonprofits have invested more in donor retention, 60% in online fundraising, and 59% in major gift solicitation. Only 11% of consultants are more pessimistic than when the year began. More on that tomorrow.

Fundraising 40

Fundraising Fundraising Retention Nonprofit Management 40

The Agitator

DECEMBER 15, 2009

Aguably it’s the toughest calculation for nonprofit fundraisers to make … because upfront costs exceed revenue, because of the risk involved in banking on (and miscalculating) future donor performance, and because fundraising is then perceived to be "raiding" funds that "should" go into programmatic activities.

Fundraising 58

Fundraising Fundraising Values Retention 58

The Agitator

MAY 6, 2009

How much energy do you want to invest in a venue with a 40% retention rate? Tags: Don't Miss these Posts Seth Godin celebrities communications email marketing innovation media usage new media nonprofit management online activism online advocacy online fundraising online publishing social networking.

Energy 40

Energy Retention Activism Nonprofit Management 40

The Agitator

SEPTEMBER 13, 2011

They appreciate the pay-off in terms of higher retention, net income and lifetime value. They’ll show you the seven ‘drivers’ of Donor Commitment … the activities and actions you can take to increase Commitment. Most fundraisers talk a good game these days about the need to build durable donor relationships.

Retention 63

Retention Activism Values Fundraising 63

The Agitator

JUNE 17, 2018

That means actively asking for feedback at every possible point. I’m not ready to elevate these recommendations to the level of a law yet, but I’d still wager this will more than pay for itself with your resultant retention increase. Asking about commitment and satisfaction.

Law 56

Law Retention Values Activism 56

The Agitator

JUNE 8, 2011

A couple of further points … Re-soliciting lapsed donors can be viewed as last-stage donor retention. How much to invest in ‘re-activating’ lapsed donors? And she’s right, predictive tools can help your ROI, especially with large files. Start by looking at your present cost of acquiring a brand new donor!

Retention 73

Retention Education Education Activism 73

The Agitator

JANUARY 10, 2010

Dropping to the point where new donors no longer offset attrition, and higher per donor income from existing donors no longer offsets the fall-off in the overall active donor population. For some time now, their figures have shown that the overall number of donors is diminishing.

Fundraising 56

Fundraising Fundraising Retention Nonprofit Management 56

The Agitator

JULY 12, 2018

I once had a vendor who accidentally put active donor names into a lapsed telemarketing program. In fact, I said that lack of survey-answering is something that should be included in your retention models, as these are donors less likely to retain. They got a payment for every call that was made. Cui bono ?

Retention 45

Retention Activism Communication Marketing 45

The Agitator

MAY 25, 2009

Recruiters are the donors who actively recommend your mission or cause to others. Tags: Don't Miss these Posts DonorTrends Premium direct marketing donor retention fundraising loyalty nonprofit management nonprofits. Loyalists are the donors who contribute month after month, year after year.

Recruitment 40

Recruitment Retention Nonprofit Management Values 40

The Agitator

JANUARY 12, 2010

Here are the risks (“investments&# , “dares&# , “experiments&# – call it what you will) I believe every nonprofit wanting to survive and grow in the coming decade must take: Start from Scratch. Get rid of this year’s plan based on last year’s activity. Donor Loyalty.

Retention 65

Retention Technology Nonprofit Management Marketing 65

The Agitator

OCTOBER 1, 2012

In fact, more than one-quarter of Americans in 2004 believed charities were inept at managing money, according to the report. UK researchers once asked donors to guess, ‘What percentage of your gift does your favourite charity spend on its fundraising activities, rather than on programmes?’. The other 89 per cent had their doubts.

Public and Nonprofit Management 75

Public and Nonprofit Management Finance Retention Philanthropy 75

The Agitator

FEBRUARY 17, 2009

Tags: communications fundraising online advocacy online publishing online activism Don't Miss these Posts online video new media nonprofit management online fundraising donor retention.

Retention 40

Retention Activism Nonprofit Management Leadership 40

The Agitator

APRIL 22, 2009

Tags: Pushing the Creative Envelope charities communications creativity database marketing direct marketing donor retention email marketing loyalty nonprofit management online activism online fundraising social networking.

Retention 40

Retention Activism Nonprofit Management Communication 40

The Agitator

MARCH 20, 2011

First-year retention rate for new donors, by acquisition media (The linchpin of future value). Growth in e-relationships over past twelve months (No immediate dollar value here; this is meant to suggest fundraising potential): Unique visitors to website(s); Email address file size (actives only); Social media friends, followers, etc.

Fundraising 89

Fundraising Fundraising Retention Recruitment 89

The Agitator

FEBRUARY 25, 2009

Measure well — all investments in social media must be linked to a business goal … Branding, retention, loyalty and share of wallet can be measured if the data is collected and trended over time, and by audience segment. Endorsements matter — social media empowers brand advocates.

Retention 40

Retention Activism Nonprofit Management Values 40

The Agitator

FEBRUARY 5, 2018

Let’s say your policy is that everyone who is being mailed as an active donor is ineligible to receive acquisition pieces. Let’s further say you quantify being “active” means that you get the best performing mail piece of the year. Worse, these piece-by-piece segmentations can mess with how you work to reacquire donors.

Communication 59

Communication Activism Retention Values 59

The Agitator

AUGUST 5, 2018

Even folks who have been in this trade for decades act as though there’s a quick fix just around the corner rather than admit that we could all do far better if we simply invested the time, money, patience and skill in rearranging priorities and focusing on activities that make a huge difference for the future.

Healthcare 49

Healthcare Medical Retention Values 49

The Agitator

APRIL 26, 2009

Tags: Don't Miss these Posts communications direct marketing donor retention email marketing loyalty nonprofit management online activism online advocacy online fundraising.

Retention 45

Retention Activism Nonprofit Management Communication 45

Bloomerang

OCTOBER 16, 2023

A donor database is much more than a glorified phonebook for nonprofits. When nonprofits invest in the right donor management tools and use them properly, they can become an incredible asset. These solutions optimize and expand your fundraising and donor stewardship activities to help form long-lasting relationships.

Public and Nonprofit Management 82

Public and Nonprofit Management Management Activism Advertising 82

The Agitator

AUGUST 28, 2016

Then put ‘em in the ‘lapsed’ file; after all, ‘active is 0-12 months’ Haven’t given in 36 months? Haven’t given in 14 months? Put ‘em in.

Activism 73

Activism Nonprofit Management Retention Management 73