EveryAction

NOVEMBER 27, 2018

If you loved our 2018 Best Nonprofit Conferences Calendar get ready for our new, improved, and updated 2019 calendar! We've searched far and wide for the best and brightest nonprofit conferences from all around the country! Nonprofit Management. Nonprofit Technology, and more! Alliance Management Institute (AMI).

Nonprofit governance and management 105

Nonprofit governance and management Public and Nonprofit Management Associations Finance 105

Affnetz

MARCH 14, 2024

Introduction: In today’s fast-paced world, nonprofits are constantly seeking innovative solutions to streamline their operations and amplify their impact. Looking for a Salesforce CRM alternative tailored to nonprofits? Fundraising: Salesforce for Nonprofits claims to grow income with data intelligence and insights.

Nonprofits 130

Nonprofits Management Production Nonprofit Management 130

The Agitator

MARCH 5, 2018

The society which scorns excellence in plumbing because plumbing is a humble activity, and tolerates shoddiness in philosophy because it is an exalted activity, will have neither good plumbing nor good philosophy. Are all departments aware of and focused on the same donor retention, commitment and satisfaction goals?

Participation and motivation 63

Participation and motivation Retention Leadership Donor Motivation 63

The Agitator

JANUARY 21, 2018

Any discussion of metrics in The Agitator must include a nod to “ The Curse of Fundraising Innumeracy ” about an Agitator reader who tried to keep a straight face when someone said they had a 95% retention rate. Starting off simple, this is the answer to why we must invest in acquisition and retention. The leaky bucket.

Retention 72

Retention Activism Marketing Marketing 72

The Agitator

SEPTEMBER 28, 2010

Target Analytics has just released its Index of National Fundraising Performance for the 12 months of activity through the 2 nd Quarter of 2010. decline in retention rates) and the health sector with a 7.2% decline in retention. And please let us know if the trends you’re seeing match those in the Index.

Fundraising 89

Fundraising Fundraising Retention Healthcare 89

The Agitator

MAY 3, 2010

But backing off from that extreme a bit, and assuming Step #1 was to focus on retention, retention, retention … what else would we do? " In light of the research, is there some different aspect of your nonprofit’s program that should be emphasized? Step 8: Identify and activate your missionaries.

Retention 94

Retention Production Universities Nonprofit Management 94

The Agitator

DECEMBER 13, 2017

One non-profit (who wishes to remain anonymous) segments by animal, whether the donor enjoys nature inside versus outside, and whether she involves her children in their nature activities. A nonprofit looked at high-commitment versus low-commitment donors and the difference between 0, 6, or 12 introductory non-ask communications.

Non-Profits 74

Non-Profits Retention Medical Communication 74

The Agitator

AUGUST 4, 2011

You see, tons of tips and conjecture, while well-meaning, aren’t going to get us very far in dealing with the horrendous problem of donor retention that continues in free fall mode. More than 20 organizations, large, small and representing all sectors came forward and are participating in The Agitator/DonorVoice Retention Lab.

Participation and motivation 74

Participation and motivation Retention Fundraising Fundraising 74

The Agitator

NOVEMBER 16, 2017

Chip Grizzard in a comment on Part 1 asked what kind of lift, or improvement in second gift conversion and retention is possible using various techniques. Even though this advice is good please bear in mind that it is generic, meaning designed to provide guidance for a variety of nonprofit organizations and causes. Take her up on it.

Retention 49

Retention Values Energy Fundraising 49

The Agitator

JUNE 29, 2011

And as we all know, most nonprofit donations come from older people. Thanks to Joanne Fritz at About.com for pointing us to this great communications guide from the International Council on Active Aging. No one will ever accuse Roger of not aging actively! Our retention survey and project is fully subscribed.

Retention 63

Retention Activism Communication Marketing 63

The Agitator

JANUARY 5, 2010

Tags: Don't Miss these Posts advocacy communications direct marketing donor retention innovation issue fundraising loyalty new media nonprofit management nonprofits online activism online advocacy online fundraising online publishing online video politics social networking.

Retention 49

Retention Activism Nonprofit Management Management 49

NonProfit Hub

MARCH 6, 2020

Silent auctions are a popular and effective fundraising event for nonprofits. End bidding either manually or automatically, depending on whether you’re working with auction management software. Don’t schedule any other event activities during the final moments of bidding.

Retention 52

Retention Management Values Marketing 52

The Agitator

JANUARY 11, 2010

What strikes me as most worrisome is that now both donor acquisition and donor development (house file activity) are in trouble. In fact, Target Analytics’ 2009 Index of National Fundraising Performance for the Third Quarter indicates the decline is speeding up. and the number of new donors by a whopping 19.4%.

Retention 58

Retention Nonprofit Management Activism Management 58

Bloomerang

JANUARY 29, 2024

Nonprofit funding comes from various sources—regular and major gifts , grants, in-kind donations, corporate sponsorships , planned gifts, and eCommerce sales are a few of the most common. In addition, some nonprofits also rely partly or entirely on memberships to support their missions. What is membership software for nonprofits?

Public and Nonprofit Management 81

Public and Nonprofit Management Associations Management Nonprofits 81

The Agitator

JUNE 2, 2009

My vote goes to Pareto’s 80/20 rule — 80% of the value or activity tends to come from 20% (or less) of customers, or whatever the active universe. The rule is confirmed in marketing scenario after scenario, including fundraising. Register here.

Marketing 40

Marketing Marketing Retention Recruitment 40

The Agitator

MARCH 15, 2010

Among the most concerning trends is the steady decline in the number of active donors and the fact that despite increased average gifts on the part of the donors, that increase is no longer enough to make up for declining acquisition and retention rates. For several years The Agitator has been reporting on trends revealed by the Index.

Non-Profits 87

Non-Profits Public and Nonprofit Management Retail Activism 87

The Agitator

SEPTEMBER 13, 2011

They appreciate the pay-off in terms of higher retention, net income and lifetime value. They’ll show you the seven ‘drivers’ of Donor Commitment … the activities and actions you can take to increase Commitment. Most fundraisers talk a good game these days about the need to build durable donor relationships.

Retention 63

Retention Activism Values Fundraising 63

The Agitator

MARCH 20, 2011

Current net cost per new donor, by acquisition media (Most nonprofits must subsidize prospecting, so it’s OK for this number to be a negative one … but how negative?!). First-year retention rate for new donors, by acquisition media (The linchpin of future value). Or the performance of our consultants, for that matter.

Fundraising 89

Fundraising Fundraising Retention Recruitment 89

The Agitator

JULY 21, 2009

First of all, thanks to the 130 readers (81% from nonprofits, 19% consultants/agencies) who completed our mid-year assessment survey. Nonprofits say Better - 34%, Worse - 27%, About the same - 39%. Nonprofits say More Optimistic - 31%, More Pessimistic - 27%, About the same - 41%. More on that tomorrow.

Fundraising 40

Fundraising Fundraising Retention Nonprofit Management 40

The Agitator

JUNE 8, 2011

A couple of further points … Re-soliciting lapsed donors can be viewed as last-stage donor retention. How much to invest in ‘re-activating’ lapsed donors? And she’s right, predictive tools can help your ROI, especially with large files. Start by looking at your present cost of acquiring a brand new donor!

Retention 73

Retention Education Education Activism 73

The Agitator

JUNE 17, 2018

That means actively asking for feedback at every possible point. I’m not ready to elevate these recommendations to the level of a law yet, but I’d still wager this will more than pay for itself with your resultant retention increase. Asking about commitment and satisfaction.

Law 56

Law Retention Values Activism 56

The Agitator

JULY 12, 2018

I once had a vendor who accidentally put active donor names into a lapsed telemarketing program. In fact, I said that lack of survey-answering is something that should be included in your retention models, as these are donors less likely to retain. They got a payment for every call that was made. Cui bono ?

Retention 45

Retention Activism Communication Marketing 45

The Agitator

DECEMBER 15, 2009

Your nonprofit would go broke!! Tags: Don't Miss these Posts Seth Godin direct mail direct marketing donor retention fundraising loyalty marketing metrics nonprofit management nonprofits. Write it down. Post it on the wall. " What would happen? Of course, there’s one way to avoid all this stress.

Fundraising 58

Fundraising Fundraising Values Retention 58

The Agitator

AUGUST 5, 2018

Now, more than ever, our nonprofit world cries out for “game changing” innovations and solutions. Until we do that we’ll continue to see slow or no growth…retention rates resembling the EKG of a death-bed patient and increasing frustration on the part of serious fundraisers and CEOs with the gnawing feeling that there must be a better way.

Healthcare 49

Healthcare Medical Retention Values 49

The Agitator

MAY 6, 2009

How much energy do you want to invest in a venue with a 40% retention rate? How long do you expect to follow the Tweets of your nonprofit’s executive director?! And then there’s the issue of following the daily sneezes of "normal" people … the kind most of us know. And that’s the best case.

Energy 40

Energy Retention Activism Nonprofit Management 40

The Agitator

JANUARY 10, 2010

As we begin 2010, however, most nonprofits are struggling with their fundraising. Dropping to the point where new donors no longer offset attrition, and higher per donor income from existing donors no longer offsets the fall-off in the overall active donor population. What is any given nonprofit raising funds for , after all?

Fundraising 56

Fundraising Fundraising Retention Nonprofit Management 56

The Agitator

JANUARY 12, 2010

Sadly, at a time when many nonprofits are clearly hurting and facing still further declines, I’m seeing many of the same, old, tired appeals, messages and techniques in my mailbox, clearly driven by plans that might as well be dated 1991 instead of 2010. Get rid of this year’s plan based on last year’s activity.

Retention 65

Retention Technology Nonprofit Management Marketing 65

The Agitator

MAY 25, 2009

Recruiters are the donors who actively recommend your mission or cause to others. If a greater proportion of your nonprofit’s donors fits these profiles, count yourself lucky indeed! Loyalists are the donors who contribute month after month, year after year.

Recruitment 40

Recruitment Retention Nonprofit Management Values 40

The Agitator

FEBRUARY 5, 2018

Let’s say your policy is that everyone who is being mailed as an active donor is ineligible to receive acquisition pieces. Let’s further say you quantify being “active” means that you get the best performing mail piece of the year. Worse, these piece-by-piece segmentations can mess with how you work to reacquire donors.

Communication 59

Communication Activism Retention Values 59

The Agitator

APRIL 22, 2009

I doubt anyone will dispute that the more your nonprofit engages your members/donors, the more loyal they are likely to be. But without "points" or "miles" to reward and incentivize, what can a nonprofit do to encourage engagement? OK, but pretty routine. Do you think your members want a birthday message from you?

Retention 40

Retention Activism Nonprofit Management Communication 40

The Agitator

FEBRUARY 17, 2009

So, while exploring the field of Virtual Conventions/Conferences I also began thinking about the potential benefits of The Virtual Nonprofit Headquarters, The Virtual Campaign Office and the Virtual Field Office, not to mention The Virtual Annual Meeting. I for one would like to wander through (click my way through?) Please share.

Retention 40

Retention Activism Nonprofit Management Leadership 40

The Agitator

SEPTEMBER 26, 2011

This new study — the Social Change Impact Report — from Walden University and Harris Interactive might point to the latest dinosaur … your nonprofit! ” Heaps of interesting stuff here if you’re in the social change or advocacy side of the nonprofit sector. Who needs them (i.e.,

Retention 68

Retention Universities Technology Nonprofits 68

The Agitator

SEPTEMBER 26, 2011

This new study — the Social Change Impact Report — from Walden University and Harris Interactive might point to the latest dinosaur … your nonprofit! ” Heaps of interesting stuff here if you’re in the social change or advocacy side of the nonprofit sector. Who needs them (i.e.,

Retention 68

Retention Universities Technology Nonprofits 68

The Agitator

FEBRUARY 25, 2009

Measure well — all investments in social media must be linked to a business goal … Branding, retention, loyalty and share of wallet can be measured if the data is collected and trended over time, and by audience segment. Endorsements matter — social media empowers brand advocates.

Retention 40

Retention Activism Nonprofit Management Values 40

The Agitator

OCTOBER 1, 2012

We call ourselves ‘nonprofits’. UK researchers once asked donors to guess, ‘What percentage of your gift does your favourite charity spend on its fundraising activities, rather than on programmes?’. Part of the problem is the name, I suppose. And what does that label say subliminally to the layperson? Prepare yourself.

Public and Nonprofit Management 75

Public and Nonprofit Management Finance Retention Philanthropy 75

The Agitator

OCTOBER 30, 2012

It’s hard to imagine that a nonprofit would ‘get it wrong’ in soliciting donors with such giving potential. But too many nonprofits just don’t know who their major prospects might actually be. [Our In 2011, 30% stopped giving to at least one nonprofit they previously supported.

Universities 88

Universities Philanthropy Activism Leadership 88

The Agitator

APRIL 26, 2009

And somewhere in this sequence, why not test asking donor if they’d like to add more special dates, so your nonprofit can automatically send them a reminder? (I’d check timing: these are often last-minute, so maybe send your message a week earlier. May 5th is Johnny’s birthday, August 22nd is Fido’s, etc.).

Retention 45

Retention Activism Nonprofit Management Communication 45