The Agitator

APRIL 12, 2012

Tom’s post yesterday, Nonprofits and the Customer Experience not only warrants reading a second time, but I also feel compelled to pile on some more emphasis and detail because it goes right to the heart of retention and donor value. Here’s why I think this is so important. Donor Service centers (inbound calls and email response).

Retention 90

Retention Production Values Activism 90

The Agitator

MARCH 7, 2013

.” So, he views the problem as chiefly one of poor communications. And there’s no question that poor donor communications is a core driver of poor retention. This is something most organizations can fix (as you will learn if you register for the free Agitator/DonorVoice webinar on retention on 19 March).

Communication 92

Communication Retention Law Philanthropy 92

Bloomerang

JULY 6, 2023

To do this, your organization will need to increase fundraising revenue by $10,000 by finding new outreach opportunities and strengthening relationships with existing supporters to increase donor retention. Meanwhile, you may assign another person to call new donors to thank them and increase your new donor retention.

Nonprofit governance and management 117

Nonprofit governance and management Public and Nonprofit Management Nonprofit Administration and Development Nonprofits 117

The Volunteer Hub

MAY 18, 2023

72% of nonprofits believe that volunteer feedback surveys are valuable for improving volunteer engagement and program effectiveness. A study by the Corporation for National and Community Service found that nonprofits that regularly use volunteer surveys are more likely to have higher volunteer retention rates.

Values 72

Values Management Collaborations Retention 72

Top Nonprofits

JANUARY 2, 2024

In this guide, we’ll cover five reasons why employee training is a worthwhile priority for your nonprofit: Higher employee engagement. Improved employee retention. Amplified community impact. Creating a mentorship program is an excellent way to cultivate a sense of community at your nonprofit. Mentorship programs.

Participation and motivation 52

Participation and motivation Nonprofits Retention Management 52

The Agitator

OCTOBER 22, 2013

Consequently, any organization serious about improving its retention rates had better be deadly serious about the quality of donor services it provides. Sadly, this essential ingredient in the retention recipe gets short shrift in most organizations.

Retention 86

Retention Nonprofit Management Management Communication 86

The Agitator

JANUARY 21, 2014

If you are seriously interested in arresting your nonprofit’s declining retention rate, there are several approaches you can take — tactical improvements to your cultivation and renewal streams, improving ‘customer service’ aspects of your operations, telling a more compelling story (delivering both emotion and results).

Retention 79

Retention Nonprofit Management Management Communication 79

The Agitator

FEBRUARY 13, 2014

He preaches a lot about retention and how monthly giving programs relate to it. Of course, that’s because if you can communicate with someone. direct marketing Don''t Miss these Posts donor retention fundraising legacy marketing loyalty nonprofit management planned giving telemarketing You Deserve a Raise premium'

Fundraising 84

Fundraising Fundraising Retention Nonprofit Management 84

The Agitator

MARCH 6, 2014

Most organizations did integrate new online donors into their other channels, notably direct mail, but the communications “rarely appeared to be integrated” and these follow-up communications (2nd gift requests) were often.

Retention 79

Retention Nonprofit Management Management Communication 79

The Agitator

MARCH 23, 2015

To get a sense of the range of people who are reading The Agitator , I pay attention to the titles of the party faithful who communicate with us. Corporate Parterships Manager. VP Communications. List Manager. Manager for. Donor retention / loyalty / commitment Nonprofit management premium'

Retention 68

Retention Nonprofit Management Management Production 68

The Agitator

APRIL 18, 2011

Willingness to invest in some non-fundraising communication with the donor (which means going beyond the mandatory one-size-fits-all organizational newsletter) specifically aimed at engaging the donor (e.g., In small, local organizations, this reaches right up to face-to-face contact.

Retention 78

Retention Management Communication Fundraising 78

Affnetz

APRIL 23, 2024

Nonprofit donor management software helps organizations manage their donors and fundraising initiatives. It provides a comprehensive platform for tracking and organizing donor information, facilitating communication, and streamlining administrative tasks.

Management 52

Management Public and Nonprofit Management Nonprofit Administration and Development Nonprofits 52

The Agitator

NOVEMBER 8, 2015

Most of the discussion that occurs around the sorry state of donor retention deals with failure on the part of nonprofits to even take notice of their situation. In some cases to even know what to measure, let alone understand how to respond in terms of organization-wide attitude and communication tactics. But what if you.

Retention 97

Retention Communication Fundraising Fundraising 97

The Agitator

APRIL 30, 2017

Today we’re adding TrueNCOA to The Agitator Toolbox. This easy-to-use tool enables you to quickly update the addresses on your file for just $20 regardless of the size of your file. Most organizations spend far too much for address correction services.

Retention 40

Retention Nonprofit Management Management Communication 40

Bloomerang

JANUARY 11, 2022

People truly are any company or nonprofit’s best asset and higher employee satisfaction is crucial for retention and production. Communication is crucial when it comes to fostering a positive workplace environment. Communicate what the goal means to the organization and work to keep morale and inspiration up.

Culture 108

Culture Values Nonprofits Retention 108

The Agitator

JANUARY 4, 2017

Irish fundraiser Simon Scriver produces a near-constant flow of bits and pieces on his Twitter feed (@ToastFundraiser). Some relate to fundraising, some to charity doings and some simply to the hilarity of the human condition.

Retention 60

Retention Fundraising Fundraising Nonprofits 60

The Agitator

APRIL 5, 2016

Study after study, Agitator post after Agitator post , warn that failure to properly and promptly thank and recognize donors is a sure fire way to lose them. So, rather than preach this again for the umpteenth time, learn first hand from Anne Schneider, a real, live donor, why slow or no thanks drives donors away.

Retention 53

Retention Nonprofit Management Management Communication 53

Bloomerang

SEPTEMBER 21, 2022

When thinking about burnout, I recommend starting with some of these potential stressors: Hiring and retention. Increased accessibility through Zoom, Teams, Outlook, and digital communication. When communication is harder, it’s easier to miscommunicate. Strained co-worker relationships. Financial hardship.

Production 87

Production Recruitment Nonprofits Management 87

Fundraising Coach

SEPTEMBER 26, 2023

After all, not all of your communications must be about financial support —instead, ask supporters if they’d like to help out by donating their time. For example, fundraising software can support donor retention efforts by sending automated thank-you emails when a donation is made.

Participation and motivation 59

Participation and motivation Fundraising Fundraising Recruitment 59

The Agitator

MAY 5, 2013

Lousy communications. Of course this pitiful lack of concern for the donor is reflected in the equally pitiful retention rates of most organizations. Don''t Miss these Posts donor retention fundraising loyalty nonprofit management' It happens every day. Poor donor service. What are your favorite acts of generosity?

Retention 95

Retention Nonprofit Management Management Fundraising 95

The Agitator

JULY 21, 2011

He urged fundraisers to consider stretching their testing horizons beyond the ‘quick and dirty’ typical package tests — carriers, teasers, reply devices, etc — to comprehensive testing of entire donor communications streams … his specific target was improving donor retention rates.

Retention 95

Retention Communication Fundraising Fundraising 95

EveryAction

NOVEMBER 27, 2018

We've searched far and wide for the best and brightest nonprofit conferences from all around the country! Nonprofit Management. Marketing & Communications. Nonprofit Technology, and more! Nonprofit Management / #AMI2019 / @NPL_Alliance. Nonprofit Management. Nonprofit Management.

Nonprofit governance and management 105

Nonprofit governance and management Public and Nonprofit Management Associations Finance 105

The Agitator

MARCH 5, 2018

We “exalt” the “philosophers” by reviewing books on how best to communicate with donors…we attempt to cover the latest research on donor motivation…we deal with important issues like donor identity and preference. Are all departments aware of and focused on the same donor retention, commitment and satisfaction goals?

Participation and motivation 63

Participation and motivation Retention Leadership Donor Motivation 63

iMarketSmart

AUGUST 15, 2022

Nonprofit management books – sold to nonprofit administrators – repeat these cherished ideas. One popular management book explains, “The best thing supporters can do is to give resources that enable the institution’s leaders to do their work the best way they know how. The retention is poor. The revenue is flat.

Public and Nonprofit Management 98

Public and Nonprofit Management Non-Profits Retention Management 98

Bloomerang

JANUARY 22, 2024

Nonprofits are most successful when they’re focused on one primary issue because it makes it easier to communicate the organization’s purpose to potential donors. Does the community have a strong need for this nonprofit? This legally designates your nonprofit as a business entity. Determine salary ranges.

Public and Social Policy 80

Public and Social Policy Nonprofit governance and management Public and Nonprofit Management Charitable Organizations 80

The Agitator

MAY 25, 2010

Tags: Don't Miss these Posts accountability charities communications donor retention fundraising loyalty nonprofit management nonprofits.

Retention 78

Retention Nonprofit Management Management Communication 78

The Agitator

DECEMBER 13, 2017

But how do you adapt your communications for the ones who answer (and the ones who don’t)? This 2 x 2 x 2 matrix of communications means that there are – you guessed it – eight different versions of their emails. Welcoming them in all their preferred communication channels increases the likelihood they will engage you in all of them.

Non-Profits 74

Non-Profits Retention Medical Communication 74

The Agitator

DECEMBER 10, 2017

Whether focusing on new donors from #GivingTuesday, the fall acquisition effort, or next year’s acquisition campaign it’s wise to remember that lousy first year retention rates are largely due to the horrible way donors are brought on board. Looking Ahead. And believe me the numbers are bad. Too little, too late. Have a good week.

Retention 49

Retention Communication Values Fundraising 49

The Agitator

JULY 24, 2016

Lousy communications. Of course this pitiful lack of concern for the donor is reflected in the equally pitiful retention rates of most organizations. Although I doubt it’s intentional, far too many fundraisers spend far too much time and money biting the hands that feed their organization. It happens every day. Poor donor service.

Retention 58

Retention Communication Fundraising Fundraising 58

The Agitator

APRIL 25, 2010

Not every Agitator reader has a multi-million dollar fundraising and communications budget to work with! So we keep an eye out for fundraising advice that’s especially relevant for smaller nonprofits. Beyond "thank you," failure to communicate. Communicating poorly. Here’s an example from Doodig Blogs.

Retention 77

Retention Nonprofit Management Communication Management 77

The Agitator

AUGUST 4, 2010

Tags: Don't Miss these Posts charities communications direct mail direct marketing donor retention fundraising loyalty nonprofit management nonprofits online fundraising social networking.

Fundraising 69

Fundraising Fundraising Retention Nonprofit Management 69

The Agitator

AUGUST 11, 2010

And there is a continual evolution within each of these communication options. Nonprofits are still improving their use of direct marketing, phone, email, and other channels. What is dead is mindset that multichannel communication doesn’t apply to your organization. Is this just Steve philosophizing?

Retention 70

Retention Nonprofit Management Management Marketing 70

The Agitator

AUGUST 31, 2010

Tags: Don't Miss these Posts charities communications donor retention fundraising loyalty nonprofit management nonprofits.

Retention 72

Retention Nonprofit Management Management Communication 72

The Agitator

JULY 31, 2018

And my book Retention Fundraising devoted a chapter to “Five Easy Retention Wins” and noting that saying “Thank you” is Retention Win #1. To make the point on its importance we’ve noted the research indicating that failure to thank donors is a top cause of attrition ….we’ve AND STILL….Penelope

Retention 63

Retention Psychology Universities Food 63

The Agitator

OCTOBER 4, 2015

All the insights were terrific, but I was particularly struck by Michael Rosen’ s comment on how quickly some folks seem to dismiss the importance and skill required for solid donor retention. As Michael reports, “…I’ve been involved with the nonprofit sector for decades. On occasion, I’ve even been the one doing.

Fundraising 82

Fundraising Fundraising Retention Nonprofits 82

The Agitator

SEPTEMBER 7, 2010

Sounds simple enough … your nonprofit can deliver on “warm&# , right? Tags: branding communications donor retention loyalty nonprofit management nonprofits research.

Retention 69

Retention Universities Food Nonprofit Management 69

The Agitator

APRIL 8, 2013

These leaders devote a substantial portion of their time to appointing or developing exceptional teams with a joint focus on both communication and technical skills. This, in turn, leads to first rate staff retention. They lead and inspire others through a combination of will and personal humility. You can register here.

Fundraising 109

Fundraising Fundraising Culture Retention 109