The Agitator

OCTOBER 9, 2013

Yesterday Roger delivered the latest gloomy news about donor retention rates. Gloomiest of all is the fact that overall retention rates have fallen from 50% to 39% over the past seven years, as reported by the AFP/Urban Institute’s 2013 Fundraising Effectiveness Project Survey.

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The Agitator

SEPTEMBER 11, 2013

Mastering ‘retention’ requires hard work: research, organization-wide involvement across departments, and a willingness to swim against the conventional currents in the Sea of Sameness that is drowning our sector. charities Don''t Miss these Posts donor retention DonorVoice fundraising loyalty nonprofit management nonprofits premium'

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The Agitator

OCTOBER 14, 2013

Yesterday I complained … only ONE retention superstar had responded from our Agitator audience — Colorado Public Radio. Jonathon Grapsas at Flat Earth Direct in Australia has been working on retention amongst clients who do much of their donor acquisition via face-to-face solicitation. Average year.

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Retention Recruitment Nonprofit Management Management 76

Affnetz

APRIL 15, 2024

Donor Management Software for Small Nonprofits | Affnetz / By Bala Guntipalli Introduction: Donor management is the cornerstone of success for any nonprofit organization, and for small nonprofits, efficient management of donor relationships can make all the difference in achieving their missions.

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Management Public and Nonprofit Management Nonprofits Retention 130

The Agitator

AUGUST 26, 2013

Don''t Miss these Posts donor retention DonorVoice fundraising loyalty marketing metrics nonprofit management premium'

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Retention Nonprofit Management Values Management 81

The Agitator

OCTOBER 23, 2012

Overall donor attrition in 2010 was 59% — that is, 59% of 2009 donors did not give again to participating nonprofits in 2010. Last year new donor retention was only 27%! If you’re interested in a low-cost, easy-to-use CRM that is built for fundraising results based on engagement and retention, I predict you’ll love Bloomerang.

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Retention Management Activism Communication 102

Bloomerang

JANUARY 22, 2024

You might be inspired to bring your idea to life by starting a nonprofit. million registered nonprofits in the United States, making these charitable organizations a staple of modern society. However, any new nonprofit needs a strong foundation to thrive. Around 30% of nonprofits cease to exist within 10 years of their founding.

Public and Social Policy 81

Public and Social Policy Nonprofit governance and management Public and Nonprofit Management Charitable Organizations 81

Bloomerang

SEPTEMBER 21, 2022

Helping Nonprofit Employees Achieve Work-Life Balance Isn’t Optional. Just on the work side of things alone, most of us in the nonprofit industry are managing full or more-than-full workloads. When thinking about burnout, I recommend starting with some of these potential stressors: Hiring and retention.

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Production Recruitment Nonprofits Management 89

The Agitator

JUNE 16, 2016

Chapter 9 of my book, Retention Fundraising: the art and science of keeping your donors for life, focuses on ‘Barriers to Retention’ The top two barriers? The real killers? #1: 1: Silos and #2: False Attribution. Those who work in organizations with more than one department are familiar with silos.

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The Agitator

SEPTEMBER 12, 2012

The Agitator is gratified by this report from Fundraising Success indicating that retention mailings have grown by 16% from 2010 to 2011. Check our postings under 'donor retention'.]. As Ethan Boldt observes: “…fundraisers are putting more emphasis on keeping the donors they have on their rolls.” ” Hallelujah!

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Retention Fundraising Fundraising Nonprofit Management 75

The Volunteer Hub

MAY 18, 2023

Volunteer engagement surveys are an invaluable tool for nonprofits. Explore how these surveys can provide crucial insights, elevate the experience for volunteers, and optimize processes, to help nonprofits better achieve their mission. Conducting a satisfaction survey can help a nonprofit identify areas where improvements can be made.

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Values Management Collaborations Retention 72

The Agitator

JUNE 23, 2011

Back in April, we asked Agitator readers a simple question: What percentage of your nonprofit’s 1st time donors make a second gift? That’s not the first time The Agitator has focused on donor retention as a top priority. We fundraisers aren’t the only ones to give priority to retention. Not impressive.

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Retention Management Marketing Marketing 77

MNA Association

JANUARY 22, 2024

We also value our team and would like them to stick around (aka employee retention). I know nonprofit budgets are tight and that most of our team members are underpaid for the incredible work that they do. The post Navigating the Pay Maze: MNA’s Experience with Compensation Equity first appeared on Montana Nonprofit Association.

Race and Ethnicity 52

Race and Ethnicity Associations Values Culture 52

EveryAction

NOVEMBER 27, 2018

If you loved our 2018 Best Nonprofit Conferences Calendar get ready for our new, improved, and updated 2019 calendar! We've searched far and wide for the best and brightest nonprofit conferences from all around the country! Nonprofit Management. Nonprofit Technology, and more! Alliance Management Institute (AMI).

Nonprofit governance and management 105

Nonprofit governance and management Public and Nonprofit Management Associations Finance 105

The Agitator

APRIL 13, 2014

Debbi Barber at Grizzard, in a post last week titled One Simple Way to Improve Retention , hit the nail on the head. She recommended one improvement that would unfailingly yield higher lifetime value from any nonprofit’s donors.

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The Agitator

SEPTEMBER 9, 2014

Increasing the lifetime value of a donor file by increasing retention rates seems like a ‘no brainer’ when it comes to improving an organization’s fundraising performance. Or does your nonprofit follow more the scenario described in this post from Analytical. See here and here. Has that happened in your organization?

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The Agitator

APRIL 9, 2012

The Agitator is rather passionate on the subject of donor retention. So we were gratified to see this article — Keep ‘em Comin’ Back — from the Center for Media Research discussing an Acxiom/Loyalty 360 study of customer retention in the commercial space. Just 'Search' that term on our website!].

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Retention Universities Values Marketing 69

The Agitator

JANUARY 12, 2014

— donor retention. Seems to me there is significant similarity between the management mindset of some of the Big Box stores and burger chains and many nonprofits. Don''t Miss these Posts donor retention fundraising marketing metrics nonprofit management research premium' Let me explain.

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Public and Nonprofit Management Retail Retention Nonprofit Management 92

The Agitator

APRIL 12, 2012

Tom’s post yesterday, Nonprofits and the Customer Experience not only warrants reading a second time, but I also feel compelled to pile on some more emphasis and detail because it goes right to the heart of retention and donor value. First off, most nonprofits actually have a donor service/call center, either in-house or outsourced.

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The Agitator

JANUARY 27, 2015

At the start of the year Steve MacLaughlin, Blackbaud’s Director of Analytics, in his post 5 Things That Won’t Happen in 2015 hit on what I consider the biggest risk facing nonprofits these days — doing nothing. Donor retention / loyalty / commitment Fundraising philosophy/profession Nonprofit management premium'

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Retention Nonprofit Management Activism Management 92

The Agitator

OCTOBER 17, 2013

Commenting on Tom’s Ingredients of Retention Success post, Mazarine Treyz of Wildwoman Fundraising poses the intriguing question of whether retention of donors may possibly be related to an organization’s ability to retain its professional fundraisers. Mazarine asks …. ” Look, I am a fundraising.

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The Agitator

AUGUST 31, 2014

Up until then our tireless Agitator editors were happily and busily white boarding the steps that fortunate organization might take to ensure the best retention possible from this massive burst of flash philanthropy. Fundraising philosophy/profession Nonprofit management premium'

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Retention Philanthropy Associations Nonprofit Management 105

The Agitator

JULY 9, 2018

Nonprofits need to exist as long as their issue exists. That’s why we preach retention above almost all other things – the donors you have are the ones who will sustain you. NonProfit Pro and MobileCause’s 2018 Nonprofit Leadership Impact Study asked nonprofit leaders what defines success. Maybe it’s for a raise.

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Retention Management Nonprofit Leadership Values 77

The Agitator

OCTOBER 1, 2013

He forwarded a recent piece he’d written titled: How are you managing the Donor Journey? How are you managing the Donor Journey? accountability donor retention fundraising nonprofit management You Deserve a Raise premium' By Tony Elischer “I spend my life ‘on the road’ visiting many.

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Fundraising Fundraising Retention Nonprofit Management 98

The Agitator

OCTOBER 22, 2013

Consequently, any organization serious about improving its retention rates had better be deadly serious about the quality of donor services it provides. Sadly, this essential ingredient in the retention recipe gets short shrift in most organizations.

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Retention Nonprofit Management Management Communication 86

The Agitator

FEBRUARY 13, 2014

He preaches a lot about retention and how monthly giving programs relate to it. direct marketing Don''t Miss these Posts donor retention fundraising legacy marketing loyalty nonprofit management planned giving telemarketing You Deserve a Raise premium' Of course, that’s because if you can communicate with someone.

Fundraising 84

Fundraising Fundraising Retention Nonprofit Management 84

The Agitator

MARCH 23, 2015

Production Manager, Direct Mail). Corporate Parterships Manager. List Manager. Manager for. Donor retention / loyalty / commitment Nonprofit management premium' Typical titles include: Director of Development. Director of Planned Giving. Membership Director. VP Communications. VP Communications.

Retention 68

Retention Nonprofit Management Management Production 68

The Agitator

JUNE 8, 2014

Don''t Miss these Posts donor retention fundraising loyalty nonprofit management premium' The drains, who suck out the emotion, neutralize feelings and commoditize giving till it becomes like any other commercial transaction. They’ve professionalized to the point that passion, dreams and aspirations are usurped and replaced by.

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Retention Nonprofit Management Management Fundraising 93

The Agitator

OCTOBER 8, 2013

Once again … the nonprofit world has painfully proven Aldous Huxley’s maxim that “facts do not cease to exist simply because they are ignored.” Once again … for the 7th year in a row the Donor Retention Rate among 2,840 American nonprofits surveyed has again dropped.

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Retention Nonprofit Management Management Marketing 82

The Agitator

JANUARY 21, 2014

If you are seriously interested in arresting your nonprofit’s declining retention rate, there are several approaches you can take — tactical improvements to your cultivation and renewal streams, improving ‘customer service’ aspects of your operations, telling a more compelling story (delivering both emotion and results).

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Retention Nonprofit Management Management Communication 79

The Agitator

APRIL 14, 2014

As Roger says here , in one of dozens of posts talking about lifetime value … Don''t Miss these Posts donor retention loyalty nonprofit management Seth Godin premium' Despite the fact that The Agitator has probably pushed this key point more than any other.

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Retention Nonprofit Management Values Management 92

The Agitator

SEPTEMBER 2, 2014

Donor acquisition Donor retention / loyalty / commitment Fundraising analytics / data Fundraising philosophy/profession Nonprofit management premium' Here’s a summary of all 10 Barriers along with a link for those particular barriers in which you’re most interested.

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Retention Nonprofit Management Management Fundraising 85

The Agitator

JANUARY 8, 2014

It’s fashionable these days for many nonprofit fundraisers and their consultants to claim they’re ‘data-driven’ Problem is, most focus on the ‘data’ part of the slogan; few understand the requirements of the second word — ‘ driven’. Here are my candidates for a basic set of 2013 KPIs every fundraiser needs.

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Retention Nonprofit Management Values Management 88

iMarketSmart

AUGUST 15, 2022

For the nonprofit administrator, the compelling story is the administrator hero story.[1]. In truth, most nonprofit administrators are not just normally attracted to their hero story. there are over a million nonprofits. Charity managers often misunderstand philanthropy. The charity managers might “deserve” the money.

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Public and Nonprofit Management Non-Profits Retention Management 98

Bloomerang

JANUARY 11, 2022

People truly are any company or nonprofit’s best asset and higher employee satisfaction is crucial for retention and production. Once you know them and understand them, you can better relate to them and help align their goals with the goals of the nonprofit! Get to know them and understand them. Practice empathy.

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Culture Values Nonprofits Retention 109

The Agitator

MAY 14, 2014

Acquisition Don''t Miss these Posts donor retention DonorVoice fundraising nonprofit management premium' Even if a ‘best practice’ seems sound, that’s no excuse for not trying to innovate and improve. But I’m being.

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Fundraising Fundraising Retention Nonprofit Management 86

Affnetz

MARCH 14, 2024

Introduction: In today’s fast-paced world, nonprofits are constantly seeking innovative solutions to streamline their operations and amplify their impact. Traditionally, organizations have turned to established CRM ( Customer Relationship Management ) platforms like Salesforce to address these needs.

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Nonprofits Management Production Nonprofit Management 130