The Agitator

AUGUST 4, 2011

You see, tons of tips and conjecture, while well-meaning, aren’t going to get us very far in dealing with the horrendous problem of donor retention that continues in free fall mode. After all, everyone knows a committed donor generally makes a higher average gift and certainly has a higher lifetime value than the Un-Committed Donor.

Participation and motivation 74

Participation and motivation Retention Fundraising Fundraising 74

The Agitator

JUNE 17, 2018

More interesting, however, was a posited corollary from Jeff: “The length and passion of a donor complaint message is inversely proportional to the financial value of that donor.” ( full post is here ). Fix these immediately ; you can get back hundreds of dollars of lifetime value for the price of a phone call. Sound great, you say.

Law 56

Law Retention Values Activism 56

The Agitator

MARCH 20, 2011

First-year retention rate for new donors, by acquisition media (The linchpin of future value). Net lifetime value of donor (projected over, say, three to five years), by acquisition media (How else can you know how much to invest in acquisition? All of the above with their respective most recent three-year trends.

Fundraising 89

Fundraising Fundraising Retention Recruitment 89

EveryAction

NOVEMBER 27, 2018

We've searched far and wide for the best and brightest nonprofit conferences from all around the country! Nonprofit Management. Nonprofit Technology, and more! Nonprofit Management / #AMI2019 / @NPL_Alliance. Nonprofit Management. Nonprofit Management / @usdsoles. March 1 - 2.

Nonprofit governance and management 105

Nonprofit governance and management Public and Nonprofit Management Associations Finance 105

Affnetz

MARCH 14, 2024

However, as the landscape evolves and the costs of adapting general-purpose CRMs to meet nonprofit needs grow, nonprofits are discovering the value of specialized tools designed specifically for their sector, out of the box. Looking for a Salesforce CRM alternative tailored to nonprofits? You’ve come to the right place.

Nonprofits 130

Nonprofits Management Production Nonprofit Management 130

The Agitator

SEPTEMBER 13, 2011

They appreciate the pay-off in terms of higher retention, net income and lifetime value. They’ll show you the seven ‘drivers’ of Donor Commitment … the activities and actions you can take to increase Commitment. But how to do it? Limited virtual seats are available for the free webinar.

Retention 63

Retention Activism Values Fundraising 63

The Agitator

JUNE 8, 2011

A couple of further points … Re-soliciting lapsed donors can be viewed as last-stage donor retention. With highest value lapsed donors, you might consider a strategically placed cultivation mailing or contact as part of your re-engagement stream. How much to invest in ‘re-activating’ lapsed donors?

Retention 73

Retention Education Education Activism 73

The Agitator

DECEMBER 15, 2009

Here’s another Godin post, called Embracing Lifetime Value. Instead of comparing what you invest to the benefit you receive from the first bill, the first visit, the first transaction, it’s important to not only recognize but embrace the true lifetime value of one more customer. Your nonprofit would go broke!!

Fundraising 58

Fundraising Fundraising Values Retention 58

The Agitator

AUGUST 5, 2018

Even folks who have been in this trade for decades act as though there’s a quick fix just around the corner rather than admit that we could all do far better if we simply invested the time, money, patience and skill in rearranging priorities and focusing on activities that make a huge difference for the future. We need to be able to innovate.

Healthcare 49

Healthcare Medical Retention Values 49

The Agitator

JUNE 2, 2009

My vote goes to Pareto’s 80/20 rule — 80% of the value or activity tends to come from 20% (or less) of customers, or whatever the active universe. The rule is confirmed in marketing scenario after scenario, including fundraising. Register here.

Marketing 40

Marketing Marketing Retention Recruitment 40

The Agitator

FEBRUARY 5, 2018

Let’s say your policy is that everyone who is being mailed as an active donor is ineligible to receive acquisition pieces. Let’s further say you quantify being “active” means that you get the best performing mail piece of the year. Worse, these piece-by-piece segmentations can mess with how you work to reacquire donors.

Communication 59

Communication Activism Retention Values 59

The Agitator

MAY 25, 2009

Recruiters are the donors who actively recommend your mission or cause to others. If a greater proportion of your nonprofit’s donors fits these profiles, count yourself lucky indeed! Based in part upon our DonorTrends survey research, Donor Superstars looks at two very special groups of donors — Recruiters and Loyalists.

Recruitment 40

Recruitment Retention Nonprofit Management Values 40

The Agitator

JANUARY 10, 2010

Dropping to the point where new donors no longer offset attrition, and higher per donor income from existing donors no longer offsets the fall-off in the overall active donor population. A third theme, one we believe is critically important to the nonprofit future, is how nonprofits can mine optimum value from their existing donors.

Fundraising 56

Fundraising Fundraising Retention Nonprofit Management 56

The Agitator

FEBRUARY 25, 2009

I’ve extracted the basic thoughts, but you’ll get more value if you check out the entire article … It’s not free — no social media program will succeed without time, resources and expertise. Being present is not enough — tell no one about your page and it’s all but invisible.

Retention 40

Retention Activism Nonprofit Management Values 40

The Agitator

OCTOBER 30, 2012

It’s hard to imagine that a nonprofit would ‘get it wrong’ in soliciting donors with such giving potential. After all, results are based on a nationwide sample of 700 households with a net worth of $1 million or more (excluding the value of their home) and/or an annual household income of $200,000 or more.

Universities 88

Universities Philanthropy Activism Leadership 88

Bloomerang

JUNE 11, 2021

So that’s something that I really value, and I appreciate that. And I’ll give you about 30 seconds or so to activate. Maybe it’s because you’re thinking about fundraising or nonprofit management. I know people are transitioning from meetings and … so please activate the survey. Here we go.

Participation and motivation 77

Participation and motivation Public and Nonprofit Management Values Activism 77

The Agitator

OCTOBER 2, 2012

This is a large survey of active U.S. Donor Commitment Scores indicate whether an organization has high, low or average commitment among active donors who contribute to it. ‘High’ commitment means higher value. The results will be published on November 15 th and explained in a 45 minute public briefing.

Children 60

Children Environmental Health Associations 60

Bloomerang

JANUARY 29, 2024

In addition, some nonprofits also rely partly or entirely on memberships to support their missions. If your nonprofit offers memberships to engage supporters more deeply in your organization’s activities, you need robust software to keep your program organized. Here’s our roadmap: What is membership software for nonprofits?

Public and Nonprofit Management 79

Public and Nonprofit Management Associations Management Nonprofits 79

Kivi's Nonprofit Communications Blog

SEPTEMBER 7, 2016

In today’s post,we dive into the Individual Donor Benchmark Report by Third Space Studio and focus on donor retention numbers. Do you ever wonder how you stack up against other nonprofits? 4 out of 10 board members are active in fundraising in any significant way. Key Takeaways for Greater Retention.

Retention 60

Retention Recruitment Universities Management 60

The Agitator

FEBRUARY 15, 2018

of all comments were that the person wanted to be able to designate their gift to a specific area, activity, or person. That said, it’s the donors’ opinion that matters and determines whether they will donate again. “Where is my gift going?” ” About 3.6%

Finance 53

Finance Communication Activism Values 53

iMarketSmart

DECEMBER 5, 2022

The best metrics encourage activity. But not just any activity. Making connections with the donor’s values, people, and life story helps. We might multiply activity metrics by capacity rating. This starts with a simple question: “How can we provide value to high-capacity prospects?”. Leading with value works.

Fundraising 52

Fundraising Fundraising Public and Nonprofit Management Nonprofit Administration and Development 52

The Agitator

APRIL 17, 2011

With falling home values, cratered 401Ks, and rising health care costs, few Americans have any sense of financial security. (3) What key activities should they engage in? Except for modest relief in the Clinton years, the middle class has been under assault since the Reagan administration. (2) 3) The past five (ten!)

Fundraising 66

Fundraising Fundraising Associations Environmental 66

The Agitator

NOVEMBER 1, 2017

Despite rising competition, declining numbers of active donors, and falling retention rates most fundraisers continue whistling past the graveyard of the future — blithely ignoring or sidestepping any serious efforts to address these issues head on. The disease nonprofits are not alone. Begin at the Beginning.

Fundraising 56

Fundraising Fundraising Retention Values 56

The Agitator

SEPTEMBER 26, 2012

Our August post on Catch & Release Fishing focused — yet again — on the burning need to get serious about retention. If donor acquisition were a single activity entire of itself then the yeses would of course have to subsidise the nos. And they could get very much better at retention. Why should they?

Non-Profits 77

Non-Profits Retention Construction Recruitment 77

The Agitator

JULY 4, 2018

A nonprofit retains a full-service agency following an expensive Request for Proposal (RFP) process….a Meanwhile growth has plateaued, retention declined…the willingness to take risks and break out of the same-old-same-od sidelined by paralysis. This is because they simply don’t have enough experience to add value to the process.

Values 45

Values Ethics Production Management 45

NonProfit Quarterly

MAY 2, 2023

Research on ESOPs has shown that employees in such companies are more motivated and have higher retention rates than workers at investor-owned companies (Hricko and Starr 2014; Jenkins and Chivers 2022; Josephs 2021). Social Finance for Nonprofits: Impact Investing, Social Impact Bonds, and Crowdfunding.” Chen, and S. Anheier, and S.

Public and Social Policy 78

Public and Social Policy Non-Profits Finance Nonprofit governance and management 78

The Agitator

FEBRUARY 12, 2018

It’s your donors’ existence if you aren’t actively soliciting feedback. At right is one large nonprofit’s experience. They started actively soliciting feedback from their donors and making changes to their donation form based on the feedback. No, that’s not the title of the latest Nicholas Sparks novel.

Activism 53

Activism Values Communication Nonprofit Organizations 53

Bloomerang

JULY 5, 2023

You can recoup the time and resources spent creating the report by turning this report into a valuable donor engagement and retention tool. You can support your donor retention efforts by spotlighting top donors and partners in your report and highlighting exciting upcoming initiatives for supporters to get involved with.

Nonprofits 82

Nonprofits Public and Nonprofit Management Foundations Public and Social Policy 82